Question 1

How do we refer a resident for evaluation?

Accepted Answer

Referrals can be submitted through our secure online referral form, by phone, or by fax. Once we receive the referral, our team reviews the information and contacts the facility to coordinate the visit and gather any additional details needed for evaluation.

Question 2

Do you replace the resident’s primary care provider?

Accepted Answer

No. Our services are designed to support and complement the resident’s existing primary care provider. We coordinate care with the PCP and communicate our findings, treatment plans, and any changes in the resident’s condition to ensure continuity of care.

Question 3

How quickly can a resident be seen after a referral?

Accepted Answer

Our goal is to evaluate referred residents as quickly as possible. In most cases, our team will contact the facility within 24 hours of receiving a referral to coordinate scheduling and determine the urgency of the visit.

Question 4

Are your services available 24/7?

Accepted Answer

Yes, Avita provides services 24 hours a day, 7 days a week. Whether you need care during the day, at night, or around the clock, we have caregivers available to provide the support your loved one needs at any time.

Question 5

Do families need to be present during the visit?

Accepted Answer

Families are not required to be present, but we are happy to communicate with family members if requested. Our goal is to keep families informed and ensure that residents receive coordinated, compassionate care within their assisted living community.

Question 6

What are the costs associated with your services?

Accepted Answer

The cost of services at TrustWell varies based on the specific needs and care plan of each client. We offer a free initial consultation to discuss your requirements and provide a detailed quote. Our goal is to offer affordable and transparent pricing for all our services.

Frequently Asked Questions

Your Home Care Questions Answered

How do we refer a resident for evaluation?

Do you replace the resident’s primary care provider?

How quickly can a resident be seen after a referral?

Are your services available 24/7?

Do families need to be present during the visit?

What are the costs associated with your services?

How do we refer a resident for evaluation?

Do you replace the resident’s primary care provider?

How quickly can a resident be seen after a referral?

Are your services available 24/7?

Do families need to be present during the visit?

What are the costs associated with your services?

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